Política de privacidad (English)

This Privacy Policy explains how Eman Homecare ("we", "us", "our") collects, uses, and protects information you provide when visiting emanhomecare.com or contacting us through this website. We are committed to handling your personal data responsibly and in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies.

1. Who we are

Eman Homecare is a Turkish manufacturer and exporter of homecare products based in Gaziantep, Türkiye. We operate the website emanhomecare.com.

Contact for privacy matters:
Email: [email protected]
Address: Aktoprak Sb Mh. 6 Nolu Cd. No:20, Şehitkamil / Gaziantep / TURKEY

2. What information we collect

2.1 Information you provide directly

When you fill in our contact form, we collect the information you submit, which may include:

• Your name
• Company name (optional)
• Email address
• Country (optional)
• Product interest category
• The content of your message

2.2 Information collected automatically

When you visit our website, certain technical information is collected automatically through our hosting provider (Cloudflare):

• IP address (used for security and abuse prevention)
• Browser type and version
• Device and operating system information
• Pages visited and time spent on the site
• Referring URL (which site you came from)

2.3 Cookies and similar technologies

Our website uses a minimal set of cookies, all of which are strictly necessary for the site to function or for security purposes:

• Cloudflare security cookies — used to detect malicious traffic, protect against attacks, and ensure the website is delivered reliably. These cookies do not track you across other websites.
• Cloudflare Turnstile cookies — set when you submit our contact form, to verify you are a human (not an automated bot). These are essential to prevent spam.
• Cookie consent preference — a small piece of data stored in your browser to remember your cookie consent choice.

We do not use advertising cookies, third-party tracking pixels, or behavioral profiling cookies. We do not currently use analytics that profile individual visitors.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your inquiries — when you submit our contact form, we use your details to reply to you about wholesale, private label, or product questions.
• To provide and improve our website — basic operational data helps us maintain site reliability, security, and performance.
• To prevent abuse — IP addresses and Turnstile verification are used to detect and block spam, brute-force attacks, and automated abuse.
• To comply with legal obligations — for example, retaining records for tax, accounting, or regulatory purposes where required.

We do not use your contact form data for marketing newsletters, automated marketing, or share it with third parties for marketing purposes.

4. Legal basis for processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or another GDPR-applicable jurisdiction, our legal bases for processing your data are:

• Your consent — when you submit the contact form, you consent to us using your details to respond to your inquiry.
• Legitimate interest — for security measures, IP-based abuse prevention, and operating a functional website.
• Legal obligation — where we are required by law to retain certain records.

5. Who we share your information with

We do not sell, rent, or trade your personal data. We share your information only with the following categories of service providers that help us operate the website:

• Cloudflare, Inc. — our website hosting, security, and bot-protection provider. Cloudflare processes website traffic data on our behalf. Cloudflare's privacy notice: cloudflare.com/privacypolicy
• Resend, Inc. — our transactional email delivery service. When you submit the contact form, Resend processes your submission to deliver the resulting email notification to us. Resend's privacy policy: resend.com/legal/privacy-policy

These providers are bound by contractual obligations to protect your data and use it only for the purposes we have authorized.

6. International data transfers

Our service providers (Cloudflare, Resend) may process data outside of your country, including in the United States. Where required, these transfers are protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. How long we keep your data

• Contact form submissions — we retain emailed inquiries for as long as needed to respond and maintain a customer record, typically up to 3 years from your last interaction with us.
• Security and access logs — typically 30 days, managed by Cloudflare.
• Records required by law — retained for the period required by applicable law (for example, accounting records).

8. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your personal data, subject to legal retention requirements.
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.
• Right to withdraw consent — at any time, where processing is based on consent.
• Right to lodge a complaint — with a data protection supervisory authority in your country.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

9. Security

We take reasonable technical and organizational measures to protect your personal data, including HTTPS encryption for all website traffic, Cloudflare-managed security infrastructure, and bot-protection via Cloudflare Turnstile on our contact form. While no online transmission is completely secure, we strive to maintain industry-standard practices.

10. Children's privacy

Our website is intended for business audiences and is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has submitted information, please contact us and we will delete it.

11. External links

Our site may link to third-party websites (such as our Facebook page or Resend, Cloudflare and other partner pages). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact us

For any questions about this Privacy Policy or how we handle your data:

• Email: [email protected]
• WhatsApp: +90 533 234 4965
• Phone: +90 342 503 08 75
• Address: Aktoprak Sb Mh. 6 Nolu Cd. No:20, Şehitkamil / Gaziantep / TURKEY